IT Support Charges and Plans
IT support is usually billed in one of two ways – pay-as-you-go or via monthly contract:
Pay-as-you-go (PAYG) IT support
With a PAYG IT support contract, you’ll be charged each time you request support. This is sometimes called a ‘per incident’ charge. PAYG support is offered on a no-obligation, rolling agreement. PAYG plans start at $150 and during standard working hours and $250 per hr for Holiday, Weekend and emergency support
Monthly IT support contract
With a monthly IT Support Contract,you pay a fixed amount to cover your business’ IT systems.
Contracts are based on a per system package with the basic package starting at $800.00 a month, and covers 5 client computers, IP phones, printers, network devices and one Server, and a total of 10 hours per month in onsite and remote and phone support. services beyond the 10 allotted hours default to the PAYG plan.
Additional plan details can be found here.